- * Free Ground Shipping. Shipping is free in the 48 continental United States for any Kentucky Woods® Cake. We use either UPS or USPS. We do not guarantee arrival dates for free ground. If you need it to arrive by a specific date you must choose one of the UPS expedited shipping methods.
- When will my order ship? Orders placed and received before 12 p.m. Eastern Standard Time (EST) ship same day Monday - Friday. Orders placed after 12 noon ship next business day Monday - Friday. DUE TO COVID-19, ORDERS MAY BE DELAYED 3-4 DAYS.
- Next day orders shipped Friday will not arrive until Monday, unless a UPS or USPS Saturday option is available in the shipping checkout. Second Day air shipped Thursday or Friday does not deliver Saturday or Sunday.
- Tracking. When your order ships we send you an email with the tracking information so you can easily track your order.
- Holiday Shipping: We are closed on holidays and do not ship until the next normal business day. Orders needing to arrive by a specific date need to use UPS next day or second day air, UPS nor USPS guarantee a specific date on ground deliveries.
- UPS and USPS Holidays: We do not ship on Holidays for UPS or USPS. For a list of USPS Holidays click here. **For our Holiday Shipping schedule questions not found here contact us at (502) 499-CAKE * (502) 499-2253. We do not guarantee arrival dates for free ground. If you need it to arrive by a holiday or date you must choose one of the UPS expedited shipping methods.
- Damaged Shipment? In case you've received a damaged item please send us some photos of the item, shipping label, and retain the package so we can file a claim with the shipping company for damaging your goods.
- Have a question, or want an update on your order? Contact us. We're always happy to help!